Effidel raises the bar on customer service

You can build the best product in the world, and millions of consumers may be eager to get their hands on it. But if those customers are unhappy with the service behind that product, your business will suffer – and in the worst cases, it may not survive at all.

Good customer service is the bedrock of a sustainable, thriving business. Effidel, a logistics solution and third-party shipping provider, understands this better than most. Our customers are the fuel that keeps our business moving, and we treat every relationship accordingly.

We train our customer service staff to be the best in the field. They are genuinely committed to their work and focused on one goal: making sure our clients are satisfied. They handle issues and answer questions quickly, clearly, and efficiently – because we know that in logistics, delays and confusion cost real money.

Above all, we view our clients as partners, not transactions. “If we do not do our part to provide optimum service and perform our jobs well, their own business suffers, and their customers are dissatisfied,” Effidel notes on its website at Effidel.com. That philosophy shapes everything we do.

Serving customers

At Effidel, we bring people on board only after a comprehensive interviewing and vetting process. We make certain that every team member is an expert in their field and fully equipped to resolve the challenges our clients face. The result is a customer service team that doesn’t just answer the phone – it helps you make the important decisions that move your business forward.

Our consulting teams are part of that promise. Clients looking to expand or relocate can lean on our real estate consultants to find new property or space, and once the right location is identified, our team helps negotiate the strongest possible lease or purchase agreement.

Effidel, owned by Efficient Delivery Network, LLC, can also help you set up your business space from the ground up. Our consultants assist with floor-plan design and workflow planning, so you get the most out of every square foot.

Customer service at Effidel extends to the more demanding side of logistics, too. For clients working with hazardous-material products, our consultants coordinate directly with you and your manufacturer to ensure everything is handled and stored correctly. The safety of your products, our staff, and our facilities is always a priority.

Our freight brokerage services help clients manage large shipments while keeping costs under control. Our consultants work alongside you to negotiate the best available carrier rates, and you can talk things through online and get every question answered. In fact, we recommend setting up this preferred channel of communication the moment you sign on with us.

Our service

Our customer service program is designed to expand the reach of your business, with representatives always ready to clear away any obstacle in your path. Among the things that set it apart:

• Personal attention. Our staff are there whenever a problem arises, and we follow through until every issue is resolved.
• Dedicated representatives. We assign two customer service representatives to each business client. They work exclusively with the client they’re matched to – so much so that many of our customers come to see them as an extension of their own team.

This level of dedication is exactly what has made Effidel a success in the industry. Pair it with our comprehensive range of services, and the outcome speaks for itself: real, measurable growth for the businesses that partner with us at Effidel.com.